Holofire Support
We're here to help.
Holofire is a real-time trading-card scanner — point your camera at a card to identify it, price it, and track your collection. If something isn't working or you have a question, reach out and we'll get back to you.
Contact us
Email [email protected] and we'll reply as soon as we can. Including your device model, iOS version, and a screenshot helps us help you faster.
Email supportCommon questions
How do I scan a card?
Open the scanner and hold a card steady in the frame — Holofire identifies it and shows its price automatically. Good lighting and a steady hand give the best results.
A card scanned wrong, or didn't scan.
Tap the ✓ / ✗ prompt after a scan to correct it, or use "What is it?" to pick the right card. Your corrections help improve recognition. You can always add a card manually with + Add card.
How do I delete my account?
Go to Account → Delete my account. This permanently removes your account, binder, trade lists, and any location data. It can't be undone. Can't access the app? Use our account deletion request page.
What does Pro include?
Pro unlocks graded values (PSA / BGS / CGC), price history charts, sold-listing references, master-set completion tools, and a clean streaming overlay. You can manage or cancel a subscription anytime in your Apple Account settings.
Is my data private?
We collect as little as possible and never sell your personal information. See our Privacy Policy for the full details.